What is Email Hosting?
Email hosting is a service that manages your email communications by providing a dedicated server or platform for sending, receiving, and storing emails. It offers a secure and reliable environment that ensures your messages are handled efficiently, while also providing features such as professional domain-based email addresses, enhanced security measures, and easy scalability.
Getting Started Guide
Account Set up and Registration
Your hosting account should now have been setup and the welcome email contains all the information you will need in order to begin using your account.
Login to your MyDreamIT Account
MyDreamIT is a centralised internal portal that streamlines access to DreamIT resources, tools, and collaboration platforms for efficient service management and customer support.
- Navigate to MyDreamIT Portal
- Your login details are the email and password you used to sign up for our services. If you don’t remember your login details, please follow this guide to recover your password.
Note: If you have requested a domain name during sign up, please keep in mind that your domain name will not be visible on the internet instantly. This process is called propagation and can take up to 48 hours.
MyDreamIT Dashboard will allow you to raise support tickets, update nameservers, transfer and renew a domain, add payment methods and view invoices, alongside ordering new services or upgrading should you need to at any point. You can also authorise a user onto your account, allowing them to speak on your behalf if you have a larger team.
There are plenty of guides available via our knowledge base about MyDreamIT Dashboard, please visit our knowledge base here.
Login to your Control Panel
A web hosting control panel is a web-based interface that enables users to manage, configure, and monitor their hosting services and website resources in a user-friendly manner.
Login via cPanel
- Navigate to MyDreamIT Portal
- Once you are logged in, scroll down to Auto Login Panels, then click “Login to cPanel”.
- Alternatively, you can login via your Domain URL.
- Open your web browser and type in your domain followed by /cPanel or :2083 in the address bar. For example: If your domain is example.com, you would enter example.com/cpanel or example.com:2083
- Once you open up the login page, you can enter your cPanel login details.
Login via DirectAdmin
- Navigate to MyDreamIT Portal
- Once you are logged in, scroll down to Auto Login Panels, then click “Login to DirectAdmin”.
- Alternatively, you can login via your Domain URL.
- Open your web browser and type in your domain followed by :2222 in the address bar. For example: If your domain is example.com, you would enter example.com:2222
- Once you open up the login page, you can enter your cPanel login details.
Note: Your control panel login details are in your Product Welcome Email. Your Product Welcome Email would have been sent to you when you first ordered a service from us. If you require assistance finding your login details, you can raise a support ticket via your My DreamIT Portal and our team can assist you further.
For more information about logging into the control panel, please visit our knowledge base here.
For more information regarding cPanel or DirectAdmin - Our knowledge base includes guides such as changing your control panel’s theme, how to create a PHP info file, uploading files in file manager, changing the PHP version and so much more.
Create Email Accounts
cPanel Settings:
- Navigate to MyDreamIT Portal
- Once you are logged in, scroll down to Auto Login Panels, then click “Login to cPanel”.
- Under the ‘Email’ section, click ‘Email Accounts’.
- Click the ‘+Create’ Button.
- Enter the settings for your new email account.
- Domain: You can select your domain from the dropdown box regarding the email address you want to create.
- Username: The username of your email address (i.e. info/admin/support@domain.com)
- Password: The password you will use to log in to your email address.
- Once you have completed the form, click the ‘Create Account’ button to create your new email account.
You can access optional settings by clicking the ‘Edit Settings’ button.
Storage Space: You can manually set the storage space for your email address or select 'Unlimited' if you wish to have unlimited storage space for that account. (Please note: Unlimited storage is limited to your hosting plan's storage total.)
DirectAdmin Settings:
- Navigate to MyDreamIT Portal
- Once you are logged in, scroll down to Auto Login Panels, then click “Login to DirectAdmin”.
- Under the ‘Email Manager’ section, click ‘Email Accounts’.
- Click the ‘+Create’ Button.
- Enter the settings for your new email account.
- Username: The name of the email address. (Please note: The domain name is already pre-filled.)
- Password: It must be at least 9 characters long and contain a lowercase letter, uppercase letter and number.
- E-mail Quota (MB): The email storage for the account. By default, it is set to 50.
- Send Limit: The number of emails this account can send per hour. (Please note: This does not override the “Emails per Hour” specified in your plan.)
- Once you have completed the form, click the ‘Create Account’ button to create your new email account.
For more information about creating email accounts, please visit our knowledge base here.
Accessing Emails
You can access your email using many methods - whether it’s through your webmail portal, control panel or preferred email client on your phone/computer. Our email client recommendation is Spark!
Login via Webmail
- You can log into. your webmail via our DreamIT Host website and click the ‘WebMail’ button in the top right-hand corner.
- Alternatively, you can log into your webmail directly through https://mail.hosting-cloud.net/ with your email credentials.
- If you are unable to log in, please reset your email password. You can find a guide on how to reset your email password here.
Login via cPanel
- Login to cPanel.
- You will see a list of your available email addresses. Click the ‘Check Email’ button for the email you wish to access.
- A webmail settings will open - select the webmail client you wish to use, then click the ‘Open’ button.
Note: If you tick the Open my inbox when I log in option, the next time you click the Check Email button from the previous step, you will skip this page and go straight to the inbox of your preferred webmail client.
Login via DirectAdmin
- Login to DirectAdmin.
- Under the E-mail Manager, click ‘Email Accounts’.
- You will see a list of your available email addresses. Click the Square with the arrow symbol button for the email you wish to access. This will log you into Roundcube webmail.
Note: A faster method to access the webmail page is by typing your domain in the web browser address bar, followed by /webmail. For example, if your domain is example.com, you would type in "example.com/webmail". This method works in the majority of setups. However, there are certain conditions where this may not work, such as if you host your website and email address on separate servers.
Set up your Emails on Phone/Computer Devices
Our services operate on IMAP and POP3 so that you can configure them for your preferred email client, such as Outlook, Thunderbird, Gmail, etc.
We have a range of different email clients articles in our knowledge base. Please feel free to browse the best article that suits your requirements.
You can find all the guides we have below:
Frequently Asked Questions (Email Hosting)
You can find our extensive list of frequently asked questions about your email hosting service to help you get started via our knowledge base here.